Services

To make your stay unforgettable

With the InterContinental Madrid Room Service you can create your own gastronomic experience without sacrificing the comfort of your room. To place your order, please dial extension 8247.

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We organize private transportation to adapt to your specific needs.
Our concierge will coordinate your airport pick up and delivery, a city tour or even a trip to one of the historic cities in madrid’s vicinity.

Impeccable, that is how our guests like to start their day.
Our daily laundry service allows our guests to have their garments as if they were at home, washed and iron with care.

The hotel’s business center is your office away from office:
Equipped with computer, internet connection, printer and photocopier machine, this service is available 24/7 and free of charge for our in-house guests.

Shop from the comfort of our lobby choosing from the exclusive selection of our display boutiques.

Your health is our top priority. For this reason, we offer a 24-hour on-call doctor service for our guests, available upon request and subject to a fee.

Pets are welcome at InterContinental Madrid.
The hotel offers a package for pets which includes a small pet bed, bowl, and a special amenity for your pet (45€ + VAT per night).

Pet Policy:
A maximum of one pet per room is permitted.
To ensure a smooth arrival, we recommend that you contact the hotel at the time of booking to confirm the availability of pet-friendly rooms.
Dogs and cats are welcome.
The maximum permitted weight is 45 kg, in line with internationally accepted standards for pet travel (including the pet carrier).
Pets are only permitted on the direct route to and from the guest room. Access to all other public areas of the hotel is not permitted.
Pets must not be left unattended anywhere in the hotel.
During housekeeping service, you are kindly requested to remove your pet from the room to allow the room to be cleaned.

InterContinental Club

A boutique hotel disguised in 5-star luxury

For those looking for maximum privacy and an exquisite treat, the InterContinental Club reinvents itself and offers the Club Lounge to its guests, a stylish space in which a dedicated Guest Relations team will offer special benefits:

· Special check in at the Club Lounge.
· Private breakfast in the lounge.
· A large buffet with appetisers, snacks and drinks.
· Wifi throughout your stay.
· Ironing service.
· The Club Lounge is open daily from 07:00 to 23:00.

Concierge

Juan Manuel López – Head Concierge
I will be delighted to help you explore Madrid, one of the most vibrant capitals in Europe.
It is with enormous pride that we welcome you to the InterContinental Madrid.
A fascinating city lies outside this magnificent lobby, and it is our pleasure to help you make the most of it. Let us direct you to vibrant Madrid’s best restaurants, shops and attractions.

Intentional Flexibility: Wellbeing for our guests
At InterContinental Madrid, we understand that international travel can impact your energy, focus, and overall wellbeing.

🕐 Effortlessly adapt to any time zone
Thanks to an exclusive collaboration between InterContinental Hotels & Resorts and TimeShifter®, the world’s leading jet lag mitigation app, you can now access personalized plans that help reduce the physical and mental effects of time zone changes. Prepare your body before the journey, perform at your best during your stay with us, and extend your sense of wellbeing even after returning home.

🥗 Nutrition tailored to your rhythm
At any time of day, we offer a carefully curated selection of nutrient-rich dishes, developed with strong nutritional principles and designed to adapt to your personal needs. With our Anytime Plates and Nutritional Bowls, you can revitalize according to your time zone and lifestyle.