Privacy Policy

Your privacy is important for us. In this privacy statement, explains what personal information is collected from users and how it is used. You We encourage you to read these terms carefully before providing your personal information on this website Those over thirteen years old may register in as users without the prior consent of their parents or tutors

In the case of children under thirteen, parental consent is required or tutors for the treatment of your personal data.

In no case will be collected from the minor data relating to the situation professional, financial or to the privacy of other family members, without the consent of these.

If you are under the age of thirteen and have accessed this website without notifying your parents, You must register as a user.

On this website, the personal data of the users are respected and taken care of. As a user you should know that your rights are guaranteed.

I have endeavored to create a safe and reliable space and that is why I want to share my Principles regarding your privacy:

– I never request personal information unless it is really necessary to provide you with the services that you require.

– I never share personal information about my users with anyone, except for comply with the law or in case you have your express authorization.

– I never use your personal data for a purpose other than that expressed in this privacy policy.

It should be noted that this Privacy Policy may vary depending on legislative requirements or self-regulation, which is why users are advised visit it periodically. It will be applicable in case users decide to fill in some form of any of your contact forms where data is collected of a personal nature

Hotel El Carmen, S.L. has adapted this website to the requirements of the Organic Law 15/1999, of December 13, Protection of Personal Data (LOPD), and to Royal Decree 1720/2007, of December 21, known as the Regulation of development of the LOPD. It also complies with Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of the physical persons (RGPD), as well as with the Law 34/2002, of July 11, of Services of the Information Society and Electronic Commerce (LSSICE or LSSI).

Responsible for the processing of your personal data

– Identity of the Responsible: Hotel El Carmen, S.L.
– Commercial name: InterContinental Madrid
– NIF / CIF: B28041036
– Address: Paseo de la Castellana 49, 28046, Madrid
– Email:
– Activity: Hospitality

For the purposes of the provisions of the General Data Protection Regulation before cited, the personal data that you send me through the forms of the web, they will receive the data treatment of “Web users and subscribers”. For the data processing of my users, I implement all the technical measures and security organizations established in the current legislation.

Principles that I will apply to your personal information

In the processing of your personal data, I will apply the following principles that are conform to the requirements of the new European data protection regulation:

– Principle of legality, loyalty and transparency: I will always require your consent to the processing of your personal data for one or more specific purposes that I will inform you in advance with absolute transparency.

– Principle of data minimization: I will only request data strictly necessary in relation to the purposes for which I require them. The minimum possible.

– Principle of limitation of the term of conservation: the data will be maintained for no longer than necessary for the purposes of treatment, depending on the purpose, I will inform you of the conservation period corresponding, in the case of subscriptions, periodically I will review my lists and I will delete those inactive records for a considerable time.

– Principle of integrity and confidentiality: Your data will be treated as such ensure that adequate security of personal data is guaranteed and that guarantee confidentiality You should know that I take all precautions necessary to prevent unauthorized access or improper use of data from my users by third parties.

How have I obtained your data?

The personal data I deal with at Hotel El Carmen, S.L come from:

– Reservation form

What are your rights when you provide me with your data?

Anyone has the right to obtain confirmation on whether Hotel El Carmen, S.L. I am treating personal data that concerns me, or not.

Interested persons have the right to:

– Request access to personal data concerning the interested party
– Request rectification or deletion
– Request limitation of your treatment
– Oppose the treatment
– Request the portability of the data

Those interested may access their personal data, as well as request rectification of inaccurate data or, where appropriate, request their suppression when, among other reasons, the data is no longer necessary for the purposes that were collected. In certain circumstances, interested parties may request the limitation of the processing of your data, in which case I will only keep them for the exercise or defense of claims.

In certain circumstances and for reasons related to your particular situation, Those interested may opt-out of the processing of their data. InterContinental Madrid (Hotelera El Carmen, S.L.) will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims. How interested, you have the right to receive the personal data that concern you, that you have facilitated me and in a structured format, of common use and mechanical reading, and to transmit them to another responsible for the treatment when:

– Treatment is based on consent
– The data has been provided by the person concerned.
– The treatment is carried out by automated means.

By exercising your right to the portability of the data, you will have the right to the data personal data are transmitted directly from responsible to responsible when technically possible.

Interested parties will also have the right to effective judicial protection and to present a claim before the supervisory authority, in this case, the Spanish Agency for Protection of Data, if they consider that the processing of personal data that they concerns infringe the Regulation.

For what purpose do I treat your personal data?

When a user connects with this website for example to comment on a post, send an email to the owner, subscribe or make a contract, is facilitating personal information for which Hotel El Carmen, S.L. is responsible That information may include personal data such as your IP address, name, physical address, email address, telephone number, and other information. By providing this information, the user gives his consent for his information is collected, used, managed and stored by, only as described in the Legal Notice and this Privacy Policy. In Hotelera El Carmen, S.L. there are different systems for capturing personal information and I treat the information provided to me by interested persons with the following purpose Each capture system (forms):

– Service request form – reservations: I request the following information Personal: Name, Surname, Telephone, Email, to request any of the services that makes available to its users. The information collected will allow the corresponding service to be requested for a possible processing of the same offline. Applications will be answered by email. The web does not allow managing payments directly. I inform you that the information you provide will be located on the servers of Mailchimp (provider of Hotel El Carmen, S.L.) within the EU.

There are other purposes for which I treat your personal data:

– To ensure compliance with the conditions of use and applicable law. This may include the development of tools and algorithms that help this web to guarantee the confidentiality of the personal data it collects.

– To support and improve the services offered by this website.

– Other non-identifying data are also collected that are obtained through some cookies that are downloaded to the user’s computer when browsing in this web that I detail in the cookies policy.

– To manage social networks. Hotel El Carmen, S.L. can have presence in social networks. The treatment of the data that is carried out of the people that they become followers in the social networks of the official pages of, will be governed by this section. As well as for those terms of use, privacy policies and access regulations that belong to the social network that proceeds in each case and accepted previously by the user of InterContinental Madrid (Hotelera El Carmen, S.L.).

It will process your data for the purposes of properly managing your presence in the social network, informing about activities, products or services of Hotel El Carmen, S.L. As for any other purpose than the regulations of social networks allow. In no case I will use the profiles of followers in social networks to send advertisements individually.

In accordance with the provisions of the general regulation of protection of The data obtained through Google Adwords are subject to this policy of privacy from the moment the user leaves his data in the form of this web to join the subscription newsletter. In no case will the information be used coming from Google with a different purpose.

Legitimation for the treatment of your data

The legal basis for the treatment of your data is: consent.

To contact or make comments on this website, consent is required. this privacy policy.

The prospective or commercial offer of products and services is based on the consent that is requested, without in any case the withdrawal of this consent conditions the execution of the subscription contract.

Data category

The categories of data that are treated are identifying data.

Specially protected data categories are not treated.

How long will I keep your data?

The personal data provided will be preserved:

– Until the deletion is requested by the interested party.

To which recipients will your data be communicated?

Many tools that I use to manage your data are hired by third parties.

To provide services strictly necessary for the development of the activity,, shares data with the following providers under their corresponding privacy conditions:

Google Analytics: a web analytics service provided by Google, Inc., a Delaware company whose head office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files located on your computer, to help to analyze the use made by the users of the website. The information generated by the cookie about its use of (including your IP address) will be directly transmitted and archived by Google in the servers of the United States.

Hosting: OVH HISPANO SL, with address in Spain. More information in: OVH HISPANO SL treats the data in order to carry out its hosting services to Hotel El Carmen, S.L.

Web platform: Automattic Inc., with address in the USA. More information in: (Automattic Inc.). Automattic Inc. treats the data with the purpose of carrying out its web platform services to Hotelera El Carmen, S.L. . Email marketing: The Rocket Science Group LLC d / b / a, with address in the USA.
More information at: (The Rocket Science Group LLC d / b / a).
The Rocket Science Group LLC d / b / a treats the data in order to perform its Email marketing services to Hotel El Carmen, S.L.

Google Adsense: In this web I am associated with Google to show ads of third parties to users who access this website. When collaborating with google, they are used cookies to show you ads related to your recent searches and show you more relevant ads

This type of cookies are included in third-party services such as: AdSense, AdWords and Google Analytics, as well as a series of services from the DoubleClick brand. To visit This page, cookies are sent from those services to your browser.
See more information about the types of cookies that Google uses, and Find out how Google uses these cookies.

You can use ad settings to manage Google ads that are shown to you and indicate that ads are not shown based on your interests. Even if you decide not to receive these types of ads, they may still appear in function of factors such as your general location derived from the IP address, the type of browser and recent and previous searches related to your search current. If you want more information about this practice and know your options To prevent these companies from using this information, click here.


By browsing you can collect unidentifiable data, which may include, IP addresses, geographic location (approximately), a record of how services and sites are used, and other data that can not be used to identify the user. Among the non-identifying data are also the related to your browsing habits through third-party services. This web uses the following third-party analysis services:

– Google analytics
– Alexa
– Twitter analytics
– Semrush
– Facebook Pixel

I use this information to analyze trends, administer the site, track the movements of users around the site and to gather information demographic about my user base as a whole.
Data security and secrecy is committed to the use and treatment of the data included of users, respecting their confidentiality and using them in accordance with with the purpose of it, as well as to comply with their obligation to keep them and adapt all measures to avoid alteration, loss, treatment or access not authorized, in accordance with the provisions of current protection regulations of data. can not guarantee the absolute impregnability of the network Internet and therefore the violation of data through fraudulent access to them by part of third parties.

Regarding the confidentiality of the processing, InterContinental Madrid (Hotel El Carmen, S.L.) will ensure that any person who is authorized by Hotel El Carmen, S.L. to process customer data (including your staff, collaborators and providers), will be under the appropriate obligation of confidentiality (either a contractual or legal duty).

When there is a security incident, when you realize Hotelera El Carmen, S.L., shall notify the Client without undue delay and shall provide information timely event related to the Security Incident as it is known or when the Client reasonably requests it.
Accuracy and accuracy of the data

As a user, you are solely responsible for the veracity and correctness of the data that send to exonerating InterContinental Madrid (Hotel El Carmen, S.L.), of any responsibility in this regard.

The users guarantee and respond, in any case, of the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete information and correct in the contact form or subscription.

Acceptance and consent

The user declares to have been informed of the conditions on data protection of a personal nature, accepting and consenting to the treatment of the same by of InterContinental Madrid (Hotelera El Carmen, S.L.) in the form and for the purposes indicated in this privacy policy.


The consent given, both for the treatment and for the transfer of the data of those interested, it is revocable at any time by communicating it to InterContinental Madrid (Hotelera El Carmen, S.L.) in the terms established in this Policy for the exercise of ARCO rights. This revocation shall in no case have a character retroactive.

Changes in the privacy policy

InterContinental Madrid (Hotelera El Carmen, S.L.) reserves the right to modify the present policy to adapt it to legislative or jurisprudential developments, as well as to industry practices. In such cases, InterContinental Madrid (Hotelera El Carmen, S.L) will announce on this page the changes introduced with reasonable notice to your put into practice.

Commercial post office

According to the LSSICE, does not perform SPAM practices, so do not send commercial emails that have not been previously requested or authorized by the user. Consequently, in each one of the forms available on the web, the user has the possibility to give their express consent to receive the newsletter, regardless of the information commercially requested.

In accordance with the provisions of Law 34/2002 on Services of the Society of the Information and electronic commerce, undertakes not to send commercial communications without identifying them properly.

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